I hope by now you have had a chance to view our previous video about some of the steps we have taken to ensure the safety of our staff and patients, as well as to minimise the impact this crisis will have on our ability to continue to care for our patients ( this video is on our Facebook page to view presented by Dr Banai)
But as you should already know, this is an ever evolving situation and we are constantly reviewing the latest guidelines and recommendations set out by the department of health, and in addition to the steps set out in our previous video, we have also started to implement perhaps one of the more important measures as set out by the health department. SOCIAL DISTANCING.
What we have done as a practice to help maximise social distancing is that we have redesigned how our appointments are scheduled to minimise wait times in our waiting room. Those of you who have previously visited our clinic should already know that we run a pretty tight ship, and wait times before seeing one of our practitioners is already very minimal, but we have taken measures to help ensure we reduce that potential wait time even further.
We have also set up extra seating outside our clinic under the veranda. So if weather permits, if you feel more comfortable waiting outside, you will have a place to sit. In the unlikely event that the waiting room is a bit busier than usual, we encourage that you make use of this additional seating area outside to help maximise social distancing.
While we are doing everything we can to help ensure the safety of our staff and patients, if we all work together, we can further minimise the risks. What you, our patients, can do to help during these difficult times, what we are requesting of our patients attending the clinic, is that you try to arrive as close to your appointment time as possible.
And while we understand that this is not always possible, perhaps you need to come with a carer or kids attending with their parents, we are also suggesting that if at all possible, try and attend your appointment with as few people as possible. Or that your companion take advantage of the outside seating area.
And in addition to the steps set out in our previous video, everyday, we are also screening every staff member, taking their temperature, before they are able to start work that day.
These additional steps we have taken will help ensure that we can continue to help care for our patients. Remember to continue to practice good hygiene, but the buzzword for the moment is SOCIAL DISTANCING. Stay safe everyone and look forward to being at your service.
Incase you cannot attend to our clinic or incase of a complete shutdown, we are offering our patients Video Consultation. All you need to do is call our practice phone number, make an appointment and Dr Ahmad Banai or Dr James Teo will be consulting with you via video link.
How will this work?
Once you make an appointment we will send you an email link. By clicking on the link you will be able to download an APP called PhysiApp. Through this app our practitioners will be able to call you, consult, advise as need be.
In addition to our Telehealth we are also able to offer Home Visits temporarily for certain patients for their podiatric needs. To see if you are eligible for this service, a free 5 minute phone consultation and COVID-19 questionnaire will need to be conducted first. Feel free to enquire with one of our reception staff regarding this service